02-09-2003, 07:35 PM
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Live Hard - Die Hard
Join Date: Feb 2002
Location: Ready to leave...
Posts: 17,042
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Quote:
Originally posted by Bobo
I agree. No matter how much of a jackass a customer is, you MUST ensure that 'the customer is always right'. Some people you can never win over but you can still make money from them.
As DH said, that surfer will probably never subscribe to another site. We all lose because of that. And as quiet stated, a kinder note will avoid a chargeback.
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Agreed.
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