Quote:
Originally Posted by bbwdollars
that abuse email is dead for me now
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Check your spam folder, they send an automated reply from their support ticketing system, and a link to follow your request online.
Same goes for tnaflix e-mails, they've got a similar support tickets system which auto replies with a link to track the progress of your request online (which surprised me a lot they have such a system, but they do).
Also make sure to include necessary keywords in your e-mail title, their hoster mentioned they get tons of spam, as well as their client so maybe they have some sort of filtering system in place.
I used the following subject line which went through in both cases:
"Copyright infringement (DMCA) - immediate attention required"
And also make sure your DMCA is properly formatted, using this template for example:
"To Whom It May Concern:
1. The copyrighted work that has been infringed is the copyrighted
content of
yoursitename.com found below on your site:
2.
http://www.tnaflix.com/yourvideo1
http://www.tnaflix.com/yourvideo2
I, the undersigned, do solemnly and sincerely declare and CERTIFY UNDER PENALTY OF PERJURY that:
1. I am authorized to act on the behalf of
Your Company Name and
yoursitename.com
2. I have a good faith belief that use of the copyrighted content described above is not authorized by the owner, its agent or the law.
3. To the best of my knowledge the information contained within this notice is accurate and correct.
Location of ORIGINAL WORKS:
http://www.yoursitename.com
Signed,
/s/
Your Name
Your Company Name
[email protected]"
Replace bold with your actual data.
Also make sure to send your DMCA to BOTH tnaflix and nlforce, their hosting needs to have an official and clearly written document to react upon, not just a vague complaint "your sonofabitch client wouldn't remove our vids", they also need to see that this complaint was sent to their client too (otherwise they'd tell you to send DMCA to the client first, or again, probably they didn't get it bla bla bla).