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Sounds to me like there is some confusion in this thread, regarding what people are asking about and what the replies seem to be. Epoch, as well as CCBill, have been around since the inception of the industry and while no processor is 100% issue free, they wouldn't have survived if they were not doing a good job for their clients.
Perhaps solidifying the questions into a list and then asking Rand to take a look at them would be a better idea than going back and forth about what he replied to this and that.
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