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I like to have clients e-mail or use my client management forum as it's a way to see notes by the customer and myself and all the questions asked. I will get on the phone at any point with a client, but things get lost over the phone and you have no written documentation other than your notes. I hate ICQ and try to avoid it as much as possible.
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Website Design - Consulting - Development
sarah [at] zuzanadesigns.com - See Our Work
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