Quote:
Originally Posted by PhDV
That is incorrect. I requested refund twice.
First time on April, 30 (see my previous post). You told me you will not refund.
Second time was yesterday. You confirmed that you and Ryan received my email, but still no response.
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Now I think you're kind of nitpicking, LOL.
You asked for a refund and instead of a refund you opted to simply take the balance of your order on a drive in lieu of any type of refund.
You got your drive, continue to be unhappy, and requested a refund yesterday and we are more than happy to process that for you. Its just not gonna happen in 3 minutes as you'd like.
As for the comment about the quality of our HD, again seems to be nitpicking.
Out of our 250 HD scenes, 200 were shot in 2005 and 2006.
The scenes from '05 and '06 were edited and authored using older technology because HD wasn't yet a standard then, so there was definitely loss during each transfer from tape to hard drive and then back to tape. However that doesn't minimize the fact that they are HD. You simply can't stretch 640x480 to 1920x1080. To compensate for the lower quality HD, you can see why we've sold these scenes in packages for as low as $5.00 per scene.
All of our HD scenes shot in 2009 and 2010 are 100% perfect HD using today's technology of camera direct to hard drive and that's reflected in the price.
As said on ICQ yesterday, and now repeated on GFY today... you're not happy, and you don't like me personally cuz I'm a woman so prefer to deal with Ryan, so we'll issue you a 50% refund as requested.