Quote:
Originally Posted by fris
ya better go directly to the source, even for support, you have to contact him, he contacts softlayer when hes around, then they contact him, then he contacts you when hes around, more of a pain than its worth.
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You can go directly to softlayer but you will not get the same price. We provide support 24/7 and our average response time is 5mins. Customers who prefer to manage their servers have full access to softlayer portal so they have access to remote reboot, kvm, etc.
Once again we are a limited company based in UK. We have our own support team working 24/7 to provide free support to customers.
If you still have doubts, you can search on forums like webhostingtalk.com.
http://www.webhostingtalk.com/showthread.php?t=675318
http://www.webhostingtalk.com/showthread.php?t=914440