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I think if the fire service had prioritised another call from someone who had actually paid rather than just stand there watching it (if actually true) the guy wouldn't have had a valid complaint, but as it is, I think he can claim to be more than a little hard done by especially as he offered to pay full price.
I am guessing from next year there will be some small print next to the opt out box for that $75 fee where it will say "if we are required to attend a fire on your premises you will be billed the full cost of our service".
Hope he had insurance (and that it wasn't invalidated by this)
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