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I've always had top knotch support with webair and they bend over backwards to make people happy.
If you are really worried about getting immediate and personal support, put a contract technical person on retainer.
Often i am the liaison between a client and webair since i am in charge of the technical stuff.
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Tanguy 0x7a69 inc. Programmer/President/CEO
http://www.0x7a69.com
A Leader in Programming since 1996
PHP, Ruby on Rails, MySQL, PCI DSS, and any Technical Consulting
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