Quote:
Originally Posted by Gerco
This has to be a joke right? Seriously... Mojohost's support is second to none. I have been with a few other companies in the 11+ years I've been doing this and the others don't even begin to hold a candle to mojohost. Longest I have ever waiting for a response on a level 3 ticket (meaning not even that important) was about 10 minutes.
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Lucky you. I just (I mean like 1 minute ago) got my last ticket answered after only waiting about 3 hours. Some people on another forum I frequent have been waiting much longer (1 girl has been waiting for 12 hours she said) with no response.
Unfortunately the answer doesn't actually answer anything, but I will concede it's better than nothing.
"My apologies for the inconvenience. This is not just your server but a HostHead outage. I do not have details regarding what is currently wrong, however I have been told that we have people on site working on this as fast as possible. I also have not been given an ETA on this.
Again, I do apologize for the inconvenience. Rest assured we are doing everything in our power to get this back up and going ASAP."
I guess I'm just spoiled by cyberwurx where I've never had more than 5 minutes of downtime for years and where I get tickets answered in under 1 minute 99% of the time.