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It does sound pretty open and shut. When you are new and have a question then ask a company rep about it only to get the green light. He might of not fully understood the question, but it sounds like he should get paid for the sales and then set straight.
I think it is a tough spot for any company though... Sponsors lay down tons of cash to stay competitive and a chance to not pay out near 4 grand must look mighty sweet. At the end of the day they are gambling that they will make the money they paid out back plus more and anytime they can disqualify a payout it really pads the books.
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