Hi dimitar,
I'm on ICQ now but you will find you get a faster reply from support regarding this matter by contacting them directly yourself; you can open a ticket or email them
[email protected] or pick up the phone and give us a call.
In keeping with our KYC (Know Your Customer) policy we are requesting that some customers upload/reupload their Picture or Address ID's. It is for the greater good of ALL our clients that we ensure customer compliance with these highly important rules and regulations.
Please upload the requested document(s) or contact support to discuss the situation.
Thanks
