MonsterWeb,
We apologize for any problems you have had recently with HostHead. If you can please send your account details to
[email protected], I can make sure that your account is reviewed for a service credit.
A few house-keeping issues;
1) Clients are always welcome to phone for support, especially with instances where ticketing and instant messengers aren't getting the job done. We employ 18 full time system administrators and have coverage of multiple personnel at every time and day of week. In Miami, we have the benefit of 2 full time employees staffed within the datacenter for hardware & shipping receiving and additional availability of the site's 24-7 remote hands capability. Unfortunately, the HH site in Wisonsin even before it was under our ownership never had an employee or owner that lived within an hour of it and that data center only has limited remote hands capability 9-5, Monday through Friday. We have contracted with a company headquartered across the street from that particular site so that we can be "hands on" faster.
2) The most recent updates of FireFox 4 and Internet Explorer 9 have a bug we are troubleshooting with some secure pages. This is why you can hit cs.hosthead.com in any previous version of FF or IE and with other browers like Chrome. Frustrating!
3) Ever since AOL's purchase of ICQ, functionality of the web based status indicator is not guaranteed. In fact, it's just plan wrong most of the time with various ICQ numbers and always shows them as on. We've written our own work-around but basically this manual query of everyone's ICQ number takes too long to complete at several minutes. Long term, the best solution is going to be an authenticated client support-chat window and doing away with ICQ altogether.
Please don't hesitate to also contact me directly to discuss further.
Sincerely,
Brad Mitchell