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I have a Canon camera... It had some problem with just going completely dead. Turns out there was a recall because a screw that is magnetized gets loose and then sticks itself to a wire and shorts out the camera.
They sent me a box to put it in and then kept me updated on the progress of the fix and sent it back. The whole thing took about 2 weeks. They "refurbished" it also I guess... I told them I was going to do an Amazon review and include their great customer service... So I guess they went overboard trying to get the best review.
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