AzteK

This has been an interesting morning. I've wasted a couple of hours trying to resolve a surprise, un-authorized charge by Godaddy.com

I was charged for the amount of $20.00 that I wasn't aware of so I contacted godaddy customer service and they said that charge was by their sister company Domains By Proxy for an "Administrative Fee". There was a law firm that wanted to dispute a domain name so their inquired for my personal information with no success.

Domains By Proxy just asked to be included in the initial email communication and they were. All my Whois information is correct on GoDaddy.com.

So the customer service at GoDaddy.com said that he would be able to help me, nor did he have detailed information on why the charge had taken place. They wouldn't provide me with a phone number where I could call someone at Domains By Proxy by resolve this issue. All they provided me with is an email address.

The charge on my statement provided me with contact information on GoDaddy.com. So I got off the phone with GoDaddy.com with no resolution. How could GoDaddy charge my credit card they had on file, yet don't know why I was charged OR to be able to assist me with this on authorized charge.

They didn't send me a notification for this charge either. When you're checking out a domain from their you are offered to use their Domains By Proxy feature for FREE for one year. FREE means no unexpected, unauthorized charges with no notification.

Anyhow, I had to call my card company for a dispute and based on the information I provided them, they did a charge back and gave a refund on the spot.

GoDaddy.com is shady and tries to pull "quick ones" on their clients. I ended up removing all my payment information they had on file, accept a prepaid card I had on there with no funds.

I own thousands of domains with them and I WILL NOT buy anymore domains from them.

Fuck Bob Parson and their shady practices.