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Well, this thread sure degenerated quickly...
Just as an FYI: It's illegal to share your card holder information with a 3rd party unless otherwise specified in your privacy statement.
There's also something else wrong with this idea. Imagine the customer who's chargeback was valid. His password didn't work, or he didn't like the service he bought and wasn't granted a refund or didn't know how to get one, etc. Now this "good" person is going to get phone calls from a 3rd party from another country to pay for something he had every right to charge back in the first place?
Sorry Sabrina but there is no way we would use your service. It sounds way too risky.
And besides, there are lots of ways to keep your chargebacks low:
- Know your customers
- Make it very easy for your customers to contact you. (Get a 1-800 #!)
- Offer your customers credits & refunds if requested.
- Offer the credit FIRST, ask for the explanation SECOND (It shows you're cool)
You'll keep more customers longer, and Zombaio_Tomas will buy you a beer at the next expo.
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