Originally Posted by Zombaio_Tomas

That is a fact!

Be very clear with where the customers shall call if they're experiencing problem. Post out the third party billers phone number if you don't have your own support line. The cardholder will only go direct to the bank if there is no other contact ways.

Best case we can convert a costly chargeback to a free refund or even a happy converting client, just by being clear!

**********, we should write a chargeback white paper together :D

Free beers on me on XBiz LA for everyone working hard to get the chargeback ratios down!