Originally Posted by SwirlsGirl

Greetings friends just a heads up, if you happen to log into your admin and see a voided transaction, I would encourage you to investigate it as thoroughly as you can...

Yesterday we had a customer sign up, then login members area at least 6 times over a 3 hour span.. This gentlemen watched videos, read stories, viewed photos, and then decided to call ccbill on the phone and demand a refund because he claims he never got any access....

Pure utter horseshit... We tracked all of his movements on the site and he appears to have enjoyed himself for over 3 hours...

We present this info to ccbill and demand and explanation and they say it was someones judgement call to void his transaction...they would not give us a name of the individual so we could talk to them about it...just too bad shut up and take your void

The ccbill rep said what was weird about this particular void is that most voids take 48 hours because ccbill investigates the customers gripes first, and in this instance nobody invesitgated or contacted us...they just issued a login and pass for free content and thats that...

how hard would it have been to open a fucking browser and attempt to login and see if this guy was lying???? Hello How fucking hard would that have been??

Me and my company are supposed to pay for this guy enjoying himself on our website! I mean freeloaders everywhere else why not let the paying customers freeload also

CCBILL could have credited us the $17.95 as a courtesy in exercising bad judgement but felt like it was prudent to just issue the lying customer a refund and tell the precious salary paying client (us merchants) that it is nothing they can do....nice!!!

Verify your refunds and I hope this doesn't happen to anyone else