Quote:
Originally Posted by SwirlsGirl
I appreciate all the responses many thanks....my only issue and main point was it would only take ccbill 20 seconds at the most to verify if he was lying...
open a broswer, pull up website,login with pass, inform customer he is full of shit...we retain our $17.95 credit
I wish it was just only "17.95" but when we see many of you guys reporting 0/25,000 uniques,
1/40,000 you know it demonstrates how hard it is now to make a sale, and to have a ccbill rep void the sale without taking 20 seconds to verify is ridiculous 
The ccbill rep even stated that its weird to void transaction without investigation....so thats not me talking thats their own rep agreeing with me 100% |
Sometimes low levels reps for companies will just say things to upset customers to sort of empathize with them in order to get them less upset. You have to be careful with that one. Then again given what I will say below it might not even be worth it for them to investigate too much over that money given the potential other costs involved in fighting over it.
I don't have a problem with them doing a void as long as the transaction has really been voided and they place the customer's card on a blacklist after at least a few of these.
Sure that customer is basically stealing from you and that sucks but we all know how easy it is to chargeback with most banks and if CCBill fights too hard it just means even more reports to the BBB (I hate to admit it as much as I like them but CCBill had an 'F' rating the last I checked) and sites like ripoffreport.com which will hurt business too. Personally I don't give out my CC online until I check a site in ripoffreport and if it is a large purchase I try to check the BBB too. The less bad reports there the better.