Well I posted back in December about problems getting my content order from AFSC fulfilled, I'd link to the post but I don't have enough posts yet.
Quite a few people replied to the thread but nothing from AFSC themselves. Anyway I get an email a couple of days later telling me that the image content is starting to be uploaded to my server and here was some links to a bunch of videos for me to download.
There was also an explanation and a major apology from Burke with a little sweetener thrown into the deal.
Things however got put on hold whilst Christmas came along so at this point I've got about 1/3 of my order and it wasn't until the beginning of January that their techs would be back.
There's a bit of confusion come the New Year with Burke believing that my content was now continuing to upload when in fact nothing had. So yet again I get in touch only this time Burke comes back with quite possibly the best way to treat customers you've pissed off beyond belief. I can't go into detail but needless to say I was very surprised.
At the same time their new website came on-line with the new download system so the whole of my order was available for instant download. It's not perfect, needs a couple of tweaks imho but far better than before and fast too. Just getting the 2257 docs for your content is a plus
With proper instant downloads and a new customer service person, Loryn, AFSC may well have finally got their shit together.