Phone support only causes longer delays and conversations. If your host responds to a good ticket system quickly, it is sure nice to be able to click on
www.jhvksjfhsjkbgf.com/sjhjfh/sidhfofhfjh/aiefhh instead of trying to get info over the phone. BUT if you are the type of person that wants a phone number to call, then by all means go with a host that offers you one. You are the client and paying the hosting fee. So find the host that offers what you want and need.