Experiencing similar issues with CCBill, actually the person who I guess was assigned to reply to my initial email Jorge Espinoza is clueless!!!!!!!
This account rep doesn't seem to read emails properly, it's ridiculous.
My initial email I ask if one of my enhancement websites with a tangible product would be accepted, I provided a description of the product and my website url. His initial reply is no because they do not do pharmaceuticals. The product wasn't a pharmaceutical though, so I reply asking if he viewed my site.
He then replies apologizing for the mistake and said he now had reviewed my website and my site would in fact be approved. I asked about the fees, he sent me some reading material, did not answer the specific questions I asked.
I read through it and had 2 more legitimate questions. Which were:
1- Would my site be exempt from the $750 Visa charge since it isn't a pornographic site
2- Would they raise the limit per transaction to more than $100 since I have situations where international delivery requires additional cost.
Days go by without a reply. I email him again asking for a reply on the questions and he comes back with this reply:
Quote:
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Yes, we can assist you with processing for your business model. We can handle the processing from our end, you would need to handle the shipping. Does this help?
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WTF is this guy talking about? I know I have to handle the shipping of my own product, that wasn't my question. I emailed him again asking him to please re-read my email and if he could provide answers. Needless to say never head back from the guy.
CCBill doesn't need my business I'm sure but big companies like this eventually go downhill when they start hiring incompetent employees who just don't care!