Originally Posted by CCBILL_James

Hello MrDeiz,

All refunds issued in our Consumer Support department are escalated and authorized by Senior Support Representatives and/or Supervisors. We have not recently changed any particular policy or procedure which would lead to an increase in refunds, however, we would like to work with you to help determine a cause for the increased number of refunds and chargebacks. We have also sent an icq to you in regards to this matter.