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AdultKing · 07-07-2012, 06:40 PM

Good morning all, it's 11.30am here and I had a bit of a sleep in, bless!

I've read through the questions and comments.

I started this a little over a week ago now, 5 business days in fact. In that time I have been learning as I went. Now all the procedures are in place, other people are helping and contributing and precedents have been set then we can go after larger ones.

However understand this. It is probably around 20 man hours of work to compile an adequate report for the card companies on a big site, whereas for a smaller one it's about 6 hours on average.

What you see on Stop File Lockers is a small peephole into the evidence we collect, then have to analyse, collate and then report on. It's a time intensive task.

Visa and Mastercard will not deal with 'hey this site contains this go get em'. We need comprehensive evidence and then when they get that evidence they do their own investigations.

Paypal are a bit easier and quicker because they have full control over all aspects of their system, they also do their own thorough investigations which are much more comprehensive than anything we do. Paypal are acting really quickly considering the work involved in shutting down a non complying merchant.

I guess the point I am making is that this is a time intensive task to do properly. We cannot afford to fire and miss. We have to be sure that we are on target every time. So we do comprehensively gather details and report them as much as we can. Then it's ultimately up to the processors to investigate and make their own decisions.

Paypal, Mastercard, Visa and all the other processors DO NOT share customer information with us. It's one way all the way. They accept our information, thank us and then that's it.

On the subject of Paypal......

Just an update (on a Sunday no less) three file lockers which re-instated Paypal with new accounts or accounts they had on ice just in case are now in the process of having those accounts terminated again. We do keep an eye on them once terminated and are quick to deal with them.

Thanks everyone for your support and thanks to the haters for encouraging us to work even harder.

07-07-2012, 06:40 PM
AdultKing Raise Your Weapon Industry Role: Join Date: Jun 2003 Location: Outback Australia Posts: 15,605	Good morning all, it's 11.30am here and I had a bit of a sleep in, bless! I've read through the questions and comments. I started this a little over a week ago now, 5 business days in fact. In that time I have been learning as I went. Now all the procedures are in place, other people are helping and contributing and precedents have been set then we can go after larger ones. However understand this. It is probably around 20 man hours of work to compile an adequate report for the card companies on a big site, whereas for a smaller one it's about 6 hours on average. What you see on Stop File Lockers is a small peephole into the evidence we collect, then have to analyse, collate and then report on. It's a time intensive task. Visa and Mastercard will not deal with 'hey this site contains this go get em'. We need comprehensive evidence and then when they get that evidence they do their own investigations. Paypal are a bit easier and quicker because they have full control over all aspects of their system, they also do their own thorough investigations which are much more comprehensive than anything we do. Paypal are acting really quickly considering the work involved in shutting down a non complying merchant. I guess the point I am making is that this is a time intensive task to do properly. We cannot afford to fire and miss. We have to be sure that we are on target every time. So we do comprehensively gather details and report them as much as we can. Then it's ultimately up to the processors to investigate and make their own decisions. Paypal, Mastercard, Visa and all the other processors DO NOT share customer information with us. It's one way all the way. They accept our information, thank us and then that's it. On the subject of Paypal...... Just an update (on a Sunday no less) three file lockers which re-instated Paypal with new accounts or accounts they had on ice just in case are now in the process of having those accounts terminated again. We do keep an eye on them once terminated and are quick to deal with them. Thanks everyone for your support and thanks to the haters for encouraging us to work even harder.