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enzob · 07-17-2012, 11:34 AM

Dear Ray,

I have received an explanation from one of your colleagues regarding the situation over at BetterCGI. I can't tell you what a relief it is to hear you are still in business.

I had pretty much given up on BetterCGI and was hunting around for a replacement to Strongbox and Clonebox.

One thing: if you guys are too busy to answer emails or provide customer support right now, it would be a good idea to put a notice to that effect on your website or set up an automated email answer. Something, anything, to communicate you still exist and that we customers have not been abandoned, and that the lack of customer service is only temporary. You have built up enough good will with me over the years that I can accept that.

There is no need to address any of my other emails or phone calls now that I know what the situation is -- the issues raised in those emails are way too old and I have found other solutions without any help from BetterCGI.

But please, do let me know when you are through your current crunch, as I am very interested in purchasing the Clonebox service.

Thanks and good luck with the big push.

07-17-2012, 11:34 AM
enzob Confirmed User Industry Role: Join Date: Jun 2012 Posts: 22	Dear Ray, I have received an explanation from one of your colleagues regarding the situation over at BetterCGI. I can't tell you what a relief it is to hear you are still in business. I had pretty much given up on BetterCGI and was hunting around for a replacement to Strongbox and Clonebox. One thing: if you guys are too busy to answer emails or provide customer support right now, it would be a good idea to put a notice to that effect on your website or set up an automated email answer. Something, anything, to communicate you still exist and that we customers have not been abandoned, and that the lack of customer service is only temporary. You have built up enough good will with me over the years that I can accept that. There is no need to address any of my other emails or phone calls now that I know what the situation is -- the issues raised in those emails are way too old and I have found other solutions without any help from BetterCGI. But please, do let me know when you are through your current crunch, as I am very interested in purchasing the Clonebox service. Thanks and good luck with the big push.