Quote:
Originally Posted by plsureking
hey AJ you should visit the other boards. one of them has a very recent thread regarding your lack of template customization support and a bashing of Smarty by a guy who is also very active on gfy. the Smarty bashing was then continued by other developers.
i've also received several new sales from customers in the last few months that said you refused to help them with template customizations and other system usage problems. i found it surprising, but it wasn't refuted on any other board and these comments came from several different people. i don't make shit up to get customers, i am simply relaying comments and messages i have read on boards or received from customers.
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Please shoot me an email and link me to the specific forum threads you're referencing.
We offer unlimited online support. We also offer 1 on 1 chats and phone calls to help customers learn to use their CMS. This is offered free of charge.
I'll say to anyone reading this thread - If you're a customer who is truly struggling with our system I urge you to reach out to me personally by email and/or phone and I will see to it that you get the help you need.
It doesn't surprise me that people complain that we don't provide template customization or design services but it's not a service we advertise and we're very up front about what we provide. We offer referrals to several designers including 2 award winning companies so our customers can compare multiple quotes for this type of work.
On our pricing page it says "We have a list of competent design companies and coders we can refer you to should you prefer to hire someone to create a new design or integrate your existing design with the CMS. "
AJ