(1 time announcement)
Adult Support Systems (A.S.S) is a new innovative online customer support service that focuses on adult industry business such as Membership sites, Cam sites and Dating...
Customer retention has become a major focus of many companies over the past few years. It has been shown time and time again, that the cost to attract new customers is approximately 5 times higher than the costs to retain your current ones. So, what is the best way to keep your current customers happy, and coming back again and again? Serve them. It cannot be stress enough how important it is to provide your customers with service that not only meets their expectations, but far surpasses them. Providing exemplary customer service is something that has been practiced in the mainstream market for years, but is much less of a focus in the adult industry. The adult industry is highly competitive, with a customer base that tends to lack a sense of loyalty, which makes that much more important to wow and dazzle them.
In order to satisfy your customers, you could hire a customer service team, train them, support them, and manage them, but that also becomes very costly and time consuming, not to mention, the massive trial and error that must be gone through in order to get everything just right. It is for these reasons that many companies opt to outsource this task to a call center. Call Centers are experts in sales and customer service starting at the recruiting process, all the way up to support and management Now here lies the problem for the adult industry. Most call centers will not touch any adult related business with a 10 foot pole because they will be dumped by their current clients; which leaves you at a bit of a disadvantage.
Not to worry though, hope is not lost. Adult Support Systems is a full service, web enabled customer contact center that specializes in nothing but the adult industry. We are experts in our field, and you can rest assured that your customers are in good hands with us.
Why Adult Support Systems:
We understand the unique needs of customers in the adult industry.
We do all of our own recruiting which allows us to scrutinize all prospective candidates carefully.
We provided the most highly trained customer service staff.
Onsite management and support staff with years of experience
Our office is based in London, ON which is home to multiple post secondary institutions, and giving us access to a well educated dynamic workforce
What we do:
Live Chat Customer Support - Provides real time contact with existing and potential customers. Communicating via text is much different than communicating verbally, and requires special training. Let our highly trained and skilled staff chat with your customers to increase your customer satisfaction and retention. This is by far the most popular means of communication for customers
Email Response Customer Support - In today's fast paced world, it's good to give your customers the option to address their problems and questions quickly without the need to have a live two way conversation. This is a popular choice for customers who have simple questions or concerns that they don't feel the need to have resolved immediately.
Inbound Call Customer Support and sales - This is a very cost effective way to communicate with current and prospective customers. According to the Direct Marketing Association's 2009 Response Rate Report, telephone contact had the best response rate. In terms of return on investment, phone programs also came out number one.
Online Cupid Response Support - Online Cupid messages are messages from profiles created by the site to other members on the site. By using Online cupid messages, not only will you increase the entertainment value for your members, but you can also use them as a means to give your members subtle hints on how to improve their profile, and therefore their success.
Online Cupid Response Support - Online Cupid messages are messages from profiles created by the site to other members on the site. By using Online cupid messages, not only will you increase the entertainment value for your members, but you can also use them as a means to give your members subtle hints on how to improve their profile, and therefore their success.
Put yourself one step above your competition and call us for your complimentary consultation today.
For any info on service and pricing, please contact me or
Shauna: Email:
[email protected]
Toll free: 1-855-779-6814 ext.229
Direct: (226) 213-3179
Fax: (226) 213-3184
Skype: ptb.shauna
www.adultsupportsystems.com