Quote:
Originally Posted by Buzz
Yesterday sent email to Chris, Ruth.
Still getting same dumb replies from support.
Way to go Paxum!
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Hi Buzz, I've replied to your email. The HQ document you referenced in this thread was accepted without any issue after you submitted it to our system. Our apologies for any confusion that gave you a different impression of the result.
Quote:
Originally Posted by Pink Misfit
Still do not have the $5000 that I withdrew to my bank account which has been over a week now. I called them Thursday and they told me to give it another day. Today I called and they told me to submit a ticket even though I was on the phone with support? WTF?
@Ruth I have yet to see you on ICQ so its kind of hard to message you.
Chris you aren't on ICQ either so I sent you an email. This is BS!
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Hi Pink Misfit, Thanks for reaching out on ICQ. As mentioned, please allow up to 7 business days for delivery of EFT to your account.
With regards to support requesting you open a ticket while on the phone; unfortunately they have no way to know the person they are speaking to on the telephone is the actual account-holder, and to avoid any violation of privacy and confidentiality they request you submit a ticket through our secure system so that they can investigate your issue and reply with any updates or information.