Quote:
Originally Posted by ottopottomouse
Some people are obviously so disorganized they may have forgotten.
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True, but it was really the LEVEL of personalisation that made me smile
I wont post the entire email, cause the amount of PERSONAL info I'd have to redact, would be silly! But thats my point - Had they simply said:
Quote:
Dear XXX,
Your reservation for the XXX is confirmed - Hope you enjoy your stay...
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I wouldn't have thought anything of it... But the word 'Excited' and the visual that they are 'preparing' - 'Just for me!' simply gave me the giggles