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kane · 06-03-2013, 02:41 AM

They kind of annoyed me as well. I had a few small sites on there and was going to move them to a different hosting company. I didn't get the last one backed up before the account's shut down date (my fault).

I contacted them and explained the situation and asked if they could just give me FTP access for an hour to download my files for that site (it was new and I didn't have it all backed up off site yet). They told me they would only do it if I paid to reactivate my server. No problem. I was on a $8 a month plan so it wasn't a big deal. I told them I would pay for one month of service to get this going again. They then told me that since my previous contract was to pay annually I would need to pay the entire contract amount of $80.

I was pissed and tried talking to a few different people with no luck and finally just said fuck it. The site was new, it had no traffic and I could recreate most of what I had. It was worth spending $8 to get it but not $80. You would think after 4-5 years of being a customer they could have given me 1 extra hour of ftp access.

06-03-2013, 02:41 AM
kane Too lazy to set a custom title Join Date: Aug 2001 Location: portland, OR Posts: 20,684	They kind of annoyed me as well. I had a few small sites on there and was going to move them to a different hosting company. I didn't get the last one backed up before the account's shut down date (my fault). I contacted them and explained the situation and asked if they could just give me FTP access for an hour to download my files for that site (it was new and I didn't have it all backed up off site yet). They told me they would only do it if I paid to reactivate my server. No problem. I was on a $8 a month plan so it wasn't a big deal. I told them I would pay for one month of service to get this going again. They then told me that since my previous contract was to pay annually I would need to pay the entire contract amount of $80. I was pissed and tried talking to a few different people with no luck and finally just said fuck it. The site was new, it had no traffic and I could recreate most of what I had. It was worth spending $8 to get it but not $80. You would think after 4-5 years of being a customer they could have given me 1 extra hour of ftp access.