11-14-2013, 05:04 PM
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Raise Your Weapon
Industry Role:
Join Date: Jun 2003
Location: Outback Australia
Posts: 15,605
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Quote:
From: Info [mailto:[email protected]]
Sent: Monday, November 11, 2013 1:52 PM
To: [email protected]
Subject: Virtual Office - Rudy of Ultra Megabit (www.ultramegabit.com)
Hi Rudy,
Thank you for your enquiry.
Below you will find information regarding our live answering service and our Prestigious Mail Addresses. Our services are tailored for each company, therefore should you wish to set up a free trial of our live answering service we will be able to check on your call usage and recommend a plan to suit you at the end of the trial.
With our Prestigious Mail Addresses you are able to subscribe to a three month, six month or twelve month subscription and we have 56 + addresses nationally.
With Virtual Headquarters you are able to subscribe for one or more components as best suits your needs.
To ensure you are considering all the angles, we encourage you to review our one page ?FREE CHECKLIST - Features to Consider? PDF as part of your Live Answering Service decision making process.
We have 35 professional, mature, Australian Based receptionists answering and handling calls for over 3,000 companies. A couple of our clients from the Testimonials Section of our web site include:
· Tec Labs ? Testimonial
· Domain Hill Property Group - Testimonial
· Haddonstone - Testimonial
When you are ready to go, please sign up for our no obligation FREE Trial which takes just 2 minutes to set up.
Please find relevant pricing and other information below.
Prestigious Mail Address
When you sign up for a Prestigious Mail Address with one of our business centres, if appropriate we issue you with a suite number (in some centres we have entire floors so a suite number is not appropriate). All mail addressed to your suite number / floor will be put aside for you, whether or not it is addressed to you personally or your company. As part of the subscription we notify you when mail or items have arrived for you into the business centre. You can collect your mail / items from the business centre which is included in your subscription or we can forward mail / courier items on to you for a small handling fee plus the cost of postage / courier fee.
Our pricing for a Prestigious Mail Address at any one of our 56 business centres is:
3 months $300 (i.e. $100 per month) + $30 GST = $330
6 months $480 (i.e. $80 per month) + $48 GST = $528
For some of our locations pricing for a 12 month subscription is simply TWICE the 6 month subscription being 12 months $960 (i.e. $80 per month) + $96 GST = $1,056.
For most of the business centres however, pricing for a 12 month Prestigious Mail Address subscription is: 12 months $720 (i.e. $60 per month) + $72 GST = $792. For these business centres if you sign up and pay for a 12 month mail box within 72 business hours of your initial inquiry (i.e. close of business Friday 15th November, 2013) you will receive 15 months for the price of 12 ($720 + $72 GST = $792) which works out at $48 per month + GST.
Pricing for all of our Australian business centres is available on our website under the Pricing Tab or click Virtual Address Pricing. A list of all our Australian business centre locations is also available on our website under the Services Tab or click Business Centre Locations.
Some of our business centres have meeting rooms, board rooms and / or offices for hire. Details and Pricing at those business centres that offer such facilities is available on our web site under the Services Tab and Pricing Tab or click Meeting Room Facilities and Pricing or click View the PDF to see a PDF of the pricing.
To get things underway simply EFT funds for the subscription you choose to the Virtual Headquarters bank account. On receipt of those funds, along with a photo ID (e.g. a Passport or Australian drivers license) which you can email [email protected] or fax to us (02 8231 6558), we will notify the business centre manager who will complete the set up process e.g. allocate you a suite number etc. We can be receiving your mail as soon as we receive funds and your photo ID.
NAB
Account Name: Virtual Headquarters Pty Ltd
BSB: 082 401
Account Number: 540415370
Live Answering Service
On signing up for the FREE Trial we allocate you a local phone number (e.g. 08 for Perth; 03 for Melbourne) which is the number that Virtual Headquarters knows your business by. Whether clients call that number directly or you divert any other number (02 / 1300 / 1800 / your mobile etc) to your Virtual Headquarters number, we will be answering your calls instantly.
If you are interested in obtaining a 1300 number, still set up the Free Trial and let us know of your wish for a 1300 number. We can provision a 1300 number to your account instantly.
If you have an iPhone you are also able to set up the Free Trial via our App which you can download to your iPhone from the App Store by searching ?Virtual Receptionist? on your device. Click to view the App Description and App Screen Shots on the App Store.
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Virtual Receptionist Pricing
After the FREE Trial if you decide to upgrade to a paid subscription (and there is no obligation to do so), pricing for our Virtual Receptionist service is as detailed on our website under the Pricing Tab or simply click Virtual Receptionist Pricing.
At all times you are in control of how calls are answered and handled and therefore the charges you incur. For example if we take a message and email it to you, that is included in your subscription. If we call you on your mobile and introduce and transfer calls, we charge for that as we are incurring mobile diversion charges. In the Free Trial everything is FREE so you can see how Virtual Receptionist is going to best work for you without cost or obligation. Our scheduled fees are detailed in item 7 of our Terms and Conditions which can be viewed on our web site under the Contact Tab or click T?s and C?s.
With Virtual Headquarters there are no set up fees and no long term contracts. It is a month to month arrangement and you can move between plans at any time or cease the service at any time by simply giving us a minimum of just one working day?s notice. There are no cancellation fees.
Our pricing starts from $10 per month plus $2.75 per call and moves up from there. 5 calls a day is $85 per month, 10 calls per day just $125 per month and 15 calls per day $175 per month. Hence on the latter plan if you receive 15 calls per day for the month (i.e. over 300 calls per month) the price per call for your own receptionist to answer calls is only around 58c per call! For varied or higher call volume requirements, for example > 300 calls per month, we can tailor a Virtual Headquarters package for you. Our 1300 numbers are charged at $20.00 + GST plus the cost of the package you subscribe to.
After the FREE Trial we offer a 50% discount for the first two months for new clients signing up to our Virtual Receptionist Live Answering Service.
A Fax to Email service is also available for $10 per month and is available during the Free Trial. Just let us know and we will activate the fax to email service instantly.
My Assistant / Diary Management
If you would like our receptionists to obtain further information (i.e. in addition to the caller?s Name, Number and a Message) or book appointments, we are able to offer you a ?My Assistant? package and/or our Appointment Booking (Diary Management) Service. If you would like further information regarding these packages click here.
After Hours Calls (24/7 Service)
Our Australian based receptionists answer ALL calls during normal business hours which we define as 9am ? 5.30pm Mon ? Fri excluding public holidays. For those clients requiring calls to be answered outside of normal hours we offer the 24/7 Live Answering Service. After hours calls are answered by our UK and US based receptionists. Calls are answered and messages sent exactly like they are during normal hours. There is no charge to have the 24/7 service activated. After hours calls are charged at $2.50 + GST per call so you are only paying for calls we answer.
The 24/7 Service is available during the Free Trial. Just let us know and we will activate the after-hours service instantly.
Call Answering and Call Handling
With Virtual Headquarters, all calls are answered in your company name, with a greeting you choose. Our system allows for notes to be entered by you for our receptionists to refer to when handling customer enquiries. That way our receptionists are able to answer basic customer queries as well as obtaining the caller?s name, number and details of the call which can be emailed and / or SMS'd to you instantly. If staff are available for calls (you may alter that status at any time via the web), we can also introduce calls to the relevant staff member who can choose to take the call or indicate they are busy and would like us to take a message. That means, staff are always in control of how calls are managed.
Feel free to set up the FREE Trial which will allow you and your staff to assess the level of professionalism that we deliver for the 3,000 clients using our Virtual Receptionist live answering service. It?s so real callers will literally think our receptionists are sitting in your office!
We can be answering your phones 2 minutes from now!
Please feel free to call or email me Rudy with any questions or alternatively provide me with a number on which I can contact you.
Best Regards
Lynette Cordery
Sales and Customer Service
Virtual Headquarters Pty Ltd
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