Quote:
Originally Posted by 1726cash
Elevatedx its not the best support. I have like 4 years, but now i think its time to test something new. They dont help they costumers for nothing...In this same moment my members area its down
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Quote:
Originally Posted by 1726cash
I have today 24 hours with my members area of www.santalatina.com Down... Trying to fix this update. They update the new player and now kill me because are totally down. My friends of MojoHost are trying to help me to find how to recover my members area because this update of Elevatedx kill me.
MojoHost its the best support any webmasters or owner can get in this industry. Elevatedx Support its so regular. Now we are like 3 or 4 trying to understand how to fix my members area and losing members.
Look like was my mistake because i dont like to pay Elevatedx Programing and 3rth companies to do this missions. I just want a great members area Experience and i quick to produce for others just for work for my sites.
Cristian |
Hi Cristian,
I've been at this 8 years now and when my staff makes a mistake, I am quick to admit it. In this case, I see no sign of fault for what you're experiencing. I do understand your frustration at your site being down.
We use a support ticket system with timestamps so when a customer makes an accusation as you have here, I have 100% proof of what actually happened.
I DO NOT appreciate your posting here as you have.
My staff works VERY HARD to support our customers and we strive to provide good service and rarely do we receive complaints in this area.
Each support ticket you have submitted has been responded to by our staff within 3 hours and several were replied to within minutes.
If you do what my staff is telling you to do to fix this and allow them to help you fix this, as they always have in the past and will continue to do, things will be just fine.
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A few lines from your support ticket:
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cristian
User
Posted on: 18 November 2013 03:34 PM
My area its Down. I want to improve to my members. Can help me? Elevatedx support was making updates into my site this aftermoon, something are wrong, please help us
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Mark [Elevated X]
Staff
Posted on: 18 November 2013 04:04 PM
This appears to be loading now
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cristian
User
Posted on: 18 November 2013 04:53 PM
I mark like Emergency because in Teory no videos its site Down.
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John [Elevated X]
Staff
Posted on: 18 November 2013 07:26 PM
Hello-
In ticket "VUL-261-99906" You asked us to upload the templates and area files for this site. We advised that we do not provide integration services and the you will need to edit the files to work in your area. You said "Let's do it", so we did it.
If you did not understand what you were agreeing to, then you'll need to have your host restore from a backup. We have no backups of your files.
The smarty template files we replaced were:
Image.tpl
Gallery.tpl
Gallery/* (All files in this directory)
Image/* (All files in this directory)
/general/page_top.tpl
The username and password does not work for your area.
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After this you were told by my staff several times that you need to have YOUR HOST restore a backup of your files.
Please work with my staff and Mojo staff to resolve your issue and stop posting this nonsense.
AJ