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Originally Posted by Barefootsies
Perhaps your tours are not a good representation of your members area?
I have not looked at your sites, but it does seem odd indeed you would see such a dramatic change. I guess I would look at how your sites used to be versus how they are now, and what has changed. That would probably be a good starting point.
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As I mentioned, nothing significant has changed in terms of my sites this year, and believe me going over every single tiny detail is how I spent my weekend. LOL I've learned to investigate and do my due diligence before bringing something to GFY.
Quote:
Originally Posted by dyna mo
I would contact each and every one of those peeps who charged back with a genuine email sincerely asking them to please let you know why they reversed the charges. Even just a few replies back should give you some insight to any patterns pointing to where the problem is.
I'd get this nipped in the bud posthaste.
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Now that is an excellent idea!! Thank you.
Quote:
Originally Posted by Robbie
The 40 million people who got their cards hacked at Target are having an impact on this too.
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This is what my 3rd party billers reps tell me, and it makes sense. In fact, it's what I convinced myself was the "reason" for the CBs in January - and I'm hoping that's the case in February, too, and that it slows down in March. But to see a CB ratio more than double last year's ratio (and three times what Jan-Feb was last year) is highly unusual.