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Netbilling is back up (and running very fast too!)
John is right - this wasn't Netbilling's fault, and even backup servers would not have made any difference because the problem was a network issue at a datacenter.
Their tech support was perfect. When we noticed the problem and contacted them, their tech support told me what the issue was right away and when we could expect it to be resolved right away.
As for any money lost due to not being able to bill, One thing that you can do next time is have multiple billing providers and then just switch your secondary biller to your primary. This is what we did.
cheers.
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