I think you guys should ease off the blame games with the company reps like Micheal O.
A person that is a public rep as he was has very little control about what goes on in the background. Even if he knows something is wrong in a company he is working for he can't say anything as he would put himself in a position to be sued.
As many of you have said, he was the guy you could go to to get something done. Leave it at that and give him props for doing a good job for you.
He doesn't run the company, he just works for it. If things go wrong there is little anyone in his position can do to stop it.
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