Quote:
Originally Posted by ls101
They don't know what to do and all records are gone. I give them the transaction ID yet it was not found I know it was long time ago. Just saying as a customer's experience. I talk to your support and they answer me "Transaction not found." Don't to contact them again just for $100 its a total waste but I am just trying to say and share what I have experienced in your company.
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I'm sorry you had what sounds like a frustrating experience. If you contact our team with your Account ID (the email address you used to sign up) they should be able to locate your old account. I understand for such a small amount it may not be worth the trouble but there may still be something our team can do to help.