Originally Posted by Payza

Sorry for the frustrating experience. For problems with integration (and many issues specific to business accounts) it's often much better to speak with a Sales Rep / Account Manager directly by emailing [email protected] .

That said, reading the transcript it seemed to me that you were cut off when you obviously still had questions/your issue was not dealt with, that should not happen.

It looks like our Rep was under the impression that you were referencing an open ticket that he was not able to deal with and that is already being handled by the proper department (our Support Team is there for basic support, something like this would be forwarded to another department). You should receive a response to that ticket shortly, but I would still suggest developing a relationship with our Sales Team so that they can help you with this issue and anything that may come up in the future.

Hope that helps, let me know if there's anything else I can do.