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Squirm · 09-27-2014, 11:20 AM

There's been a lot said about Zombaio in various threads. I thought I'd add my own anecdotal experience with some chat excerpts regarding attempts to nail down payment of just one of many oft-delayed payouts.

I'll minimize my commentary and let the chats speak for themselves, except that I will anticipate and answer two questions up front.

1. Q: Why are you starting a new thread? A: Because I'm a self-centered attention whore who only gets validation through online forums where the discussion centers around ME ME ME. And, I'd like to kick off a discussion where other people who still have business with Zombaio can add their own anecdotes in a low-flame atmosphere.

2. Q: Why the heck are you still with Zombaio? A: I'm not significantly with them anymore. I have a true and proper merchant account and I've moved most everything over to it except for one site and for a few remaining rebills. My plan was to keep Zombaio semi-active as an emergency backup processor should something ever go wrong with the primary merchant account. Now I'm in search of a backup for the backup.

So here we go... These communications are all in regard to a single payout which was "created" on August 1, for sales which occurred in July and earlier. Even by Zombaio's generously-revised (generous to them) payout calendar, this one was supposed to hit my bank on Sept. 5th.

Nothing arrived even by the 10th, and thus began a series of chats:

(These are excerpts. If you're feeling cynical, you may safely assume that I redacted critical portions in an effort to make myself look better.)

========================================

September 10 Chat Excerpt:

[Me]: Hello. I am writing in regard to payout # [nnnnnnn]. I have not received it yet. It is late even according to the revised payout schedules. The status shows as "cleared". Please check on the status and let me know when I will receive it. Thank you.

Michael: One moment please

Michael: It have not been sent yet but we expect it should be sent later this week, I would have more information tomorrow

[Me]: What time tomorrow should I check in for more info?

Michael: Should have an answer about this time tomorrow

========================================

September 11 Chat Excerpt:

[Me]: Hello, Micheal. I contacted you yesterday regarding payout # [nnnnnnn] and you said you'd have more info today.

Michael: One moment please

Michael: I am sorry but it will not be send until next week, I do not have the specific date at this time.

[Me]: Yesterday you thought it would be sent later this week.

Michael: Yes some were sent but yours were not send so it will not be until next week.

========================================

September 16 Chat Excerpt:

[Me]: Hello. I am contacting you again about Payout # [nnnnnnn]. Has it been sent?

Michael: No it have not been sent yet but we hope to get it out by the end of week or early next week.

Michael: We apologize for the delay.

[Me]: Last week it it was "later (that) week" and then the next day it was "next week" (this week) and now you're talking about "end of week" or "early next week". Why can't I get a straight answer? This money is way past due even according to your revised (and never honored) payout schedules. As I informed your coworker months ago you could be doing a lot more business if you paid out reliably. We've stopped selling Zombaio subscriptions on our main site and are only doing rebills.

Michael: Yes and we are working on improving this, there will be a huge change for the good on Oct 1st.

[Me]: So I have to ask if you're just stalling me on this payout until Oct 1st or can I expect to get this particular payout prior to Oct 1st?

Michael: It will get to you before Oct 1st.

Michael: Most likely next week.

========================================

September 22 Chat Excerpt:

[Me]: Hello. I am contacting you again about Payout # [nnnnnnn]. Has it been sent?

Michael: [nnnnnnn] will be send tomorrow

Michael: I am sorry for the delay but I have just been told this by Accounting

[Me]: So as an ACH it should hit my account Wednesday morning?

Michael: yes

========================================

September 24 Chat Excerpt:

[Me]: Hello. I am contacting you again about Payout # [nnnnnnn]. On Monday you said it would be sent "tomorrow" (Tuesday), and I asked if that meant I would see the ACH hit my account today (Wednesday). However, I see no ACH this morning.

Michael: It have not been sent yet, some of the ACHs in the same batch have been sent we are waiting for the rest to be send

[Me]: When will it be sent?

Michael: I am sorry but I do not have a specific time for you

[Me]: Why not?

Michael: Because I do not know but I expect it to be this week.

[Me]: Just like last week and the two prior weeks? Come on. [...]

Michael: I apologize for that and we do our best to get the payment to you as quickly as possible

========================================

September 26 Chat #1 Excerpt:

[Me]: Hello. Has payout # [nnnnnnn] been sent? When we communicated previously regarding the multiple delays, Michael said you "expect it to be this week".

Jesper: Hi [name], let me take a look at your account. One moment please

Jesper: IT should be today. Im waiting for a confirmation from Accounting.

[Me]: I could really use something more definite. I've chatted with you guys multiple times over the past several weeks and the confirmation is ever-elusive.

Jesper: I understand that. I should have the confirmation within 3 hours.

[Me]: OK I will check back.

========================================

September 26 Chat #2 Excerpt (3hrs, 10min later):

[Me]: Hello. We communicated earlier regarding payout # [nnnnnnn]. You said you'd have confirmation from Accounting in 3 hours. I'm checking back in for that.

Jesper: Hi again [mangled name]. I have not received it yet sorry to say.

[Me]: Will you have an answer for me today? This has been dragging out for weeks.

Jesper: Yes I sure hope so. Thats what I was told earlier.

[Me]: How late do your chat hours go today?

Jesper: about 5 more hours

[Me]: I will check back in a few hours. If you get an answer ahead of time please email me.

Jesper: yes I will do that

========================================

September 26 Chat attempt, 4hrs 18min later, 6:05pm Pacific time:

All chat operators are currently offline. Please return during our opening hours:
Monday - Saturday 10:00am - 7:00pm PST

========================================

What will Monday's chat bring? Stay tuned.

09-27-2014, 11:20 AM
Squirm Registered User Industry Role: Join Date: Aug 2011 Posts: 17	The Zombaio Chronicles There's been a lot said about Zombaio in various threads. I thought I'd add my own anecdotal experience with some chat excerpts regarding attempts to nail down payment of just one of many oft-delayed payouts. I'll minimize my commentary and let the chats speak for themselves, except that I will anticipate and answer two questions up front. 1. Q: Why are you starting a new thread? A: Because I'm a self-centered attention whore who only gets validation through online forums where the discussion centers around ME ME ME. And, I'd like to kick off a discussion where other people who still have business with Zombaio can add their own anecdotes in a low-flame atmosphere. 2. Q: Why the heck are you still with Zombaio? A: I'm not significantly with them anymore. I have a true and proper merchant account and I've moved most everything over to it except for one site and for a few remaining rebills. My plan was to keep Zombaio semi-active as an emergency backup processor should something ever go wrong with the primary merchant account. Now I'm in search of a backup for the backup. So here we go... These communications are all in regard to a single payout which was "created" on August 1, for sales which occurred in July and earlier. Even by Zombaio's generously-revised (generous to them) payout calendar, this one was supposed to hit my bank on Sept. 5th. Nothing arrived even by the 10th, and thus began a series of chats: (These are excerpts. If you're feeling cynical, you may safely assume that I redacted critical portions in an effort to make myself look better.) ======================================== September 10 Chat Excerpt: [Me]: Hello. I am writing in regard to payout # [nnnnnnn]. I have not received it yet. It is late even according to the revised payout schedules. The status shows as "cleared". Please check on the status and let me know when I will receive it. Thank you. Michael: One moment please Michael: It have not been sent yet but we expect it should be sent later this week, I would have more information tomorrow [Me]: What time tomorrow should I check in for more info? Michael: Should have an answer about this time tomorrow ======================================== September 11 Chat Excerpt: [Me]: Hello, Micheal. I contacted you yesterday regarding payout # [nnnnnnn] and you said you'd have more info today. Michael: One moment please Michael: I am sorry but it will not be send until next week, I do not have the specific date at this time. [Me]: Yesterday you thought it would be sent later this week. Michael: Yes some were sent but yours were not send so it will not be until next week. ======================================== September 16 Chat Excerpt: [Me]: Hello. I am contacting you again about Payout # [nnnnnnn]. Has it been sent? Michael: No it have not been sent yet but we hope to get it out by the end of week or early next week. Michael: We apologize for the delay. [Me]: Last week it it was "later (that) week" and then the next day it was "next week" (this week) and now you're talking about "end of week" or "early next week". Why can't I get a straight answer? This money is way past due even according to your revised (and never honored) payout schedules. As I informed your coworker months ago you could be doing a lot more business if you paid out reliably. We've stopped selling Zombaio subscriptions on our main site and are only doing rebills. Michael: Yes and we are working on improving this, there will be a huge change for the good on Oct 1st. [Me]: So I have to ask if you're just stalling me on this payout until Oct 1st or can I expect to get this particular payout prior to Oct 1st? Michael: It will get to you before Oct 1st. Michael: Most likely next week. ======================================== September 22 Chat Excerpt: [Me]: Hello. I am contacting you again about Payout # [nnnnnnn]. Has it been sent? Michael: [nnnnnnn] will be send tomorrow Michael: I am sorry for the delay but I have just been told this by Accounting [Me]: So as an ACH it should hit my account Wednesday morning? Michael: yes ======================================== September 24 Chat Excerpt: [Me]: Hello. I am contacting you again about Payout # [nnnnnnn]. On Monday you said it would be sent "tomorrow" (Tuesday), and I asked if that meant I would see the ACH hit my account today (Wednesday). However, I see no ACH this morning. Michael: It have not been sent yet, some of the ACHs in the same batch have been sent we are waiting for the rest to be send [Me]: When will it be sent? Michael: I am sorry but I do not have a specific time for you [Me]: Why not? Michael: Because I do not know but I expect it to be this week. [Me]: Just like last week and the two prior weeks? Come on. [...] Michael: I apologize for that and we do our best to get the payment to you as quickly as possible ======================================== September 26 Chat #1 Excerpt: [Me]: Hello. Has payout # [nnnnnnn] been sent? When we communicated previously regarding the multiple delays, Michael said you "expect it to be this week". Jesper: Hi [name], let me take a look at your account. One moment please Jesper: IT should be today. Im waiting for a confirmation from Accounting. [Me]: I could really use something more definite. I've chatted with you guys multiple times over the past several weeks and the confirmation is ever-elusive. Jesper: I understand that. I should have the confirmation within 3 hours. [Me]: OK I will check back. ======================================== September 26 Chat #2 Excerpt (3hrs, 10min later): [Me]: Hello. We communicated earlier regarding payout # [nnnnnnn]. You said you'd have confirmation from Accounting in 3 hours. I'm checking back in for that. Jesper: Hi again [mangled name]. I have not received it yet sorry to say. [Me]: Will you have an answer for me today? This has been dragging out for weeks. Jesper: Yes I sure hope so. Thats what I was told earlier. [Me]: How late do your chat hours go today? Jesper: about 5 more hours [Me]: I will check back in a few hours. If you get an answer ahead of time please email me. Jesper: yes I will do that ======================================== September 26 Chat attempt, 4hrs 18min later, 6:05pm Pacific time: All chat operators are currently offline. Please return during our opening hours: Monday - Saturday 10:00am - 7:00pm PST ======================================== What will Monday's chat bring? Stay tuned.