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Ruth is to Paxum like Bari was to Moniker. Both work(ed) in sales and are/were the only real source of support you can get, when they reply. Without them, the company's they rep'ed went to crap. It's actually telling when you need to contact Sales people to get any sort of support.
Admittedly, I find Paxum's ticket support system discouraging as well as frustrating, especially in terms of ticket response times. It'd be nice to see Paxum staff an office with qualified support personnel, based in North America.
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