Pipeline Data Overall Rating: D
"Pipeline Data does not have its own sales channel and does not appear to market merchant accounts directly. Instead, it relies on several wholly owned subsidiaries and outside partners to market and sell its merchant accounts and credit card processing services. These partners and subsidiaries include SecurePay.com, Charge.com, Northern Merchant Services, World Products, Inc. (aka: AIRCHARGE) and possibly many more. Pipeline also employs a sales force of independent, commission-only sales agents. It appears that various other Independent Sales Organizations (ISOs) resell Pipeline Data merchant accounts as well.
Pipeline does not appear to use any deceptive marketing or sales tactics itself; however, this reviewer has found during other provider reviews that some of its subsidiaries do use misleading tactics. Since it is our belief that the parent company is ultimately responsible for its subsidiaries, Pipeline is currently earning a poor rating in this section."
Pipeline Data Service & Complaints | D
"This processor has a high number of complaints filed in various complaint forums. A few angry merchants have even dedicated entire websites to bashing the company. The majority of the online complaints are centered on undisclosed PCI compliance fees, which range from $75-$195 per year, and the withholding of funds to establish ?rolling reserves? without any notification to the merchant.
What is particularly unsettling to this reviewer are the numerous complaints of Pipeline withholding thousands of dollars from merchants for up to 180 days without giving the merchant any explanation. Some merchants even complained of the reserves being withdrawn from linked checking accounts, causing overdraws. Numerous other merchants complained of undisclosed fees being directly withdrawn from their checking accounts unexpectedly. Some merchants reported closing the linked checking accounts to avoid further withdrawals and subsequently received harassing phone calls from Pipeline representatives trying to collect. The resounding theme among nearly all complaints is that Pipeline provided ?poor? or ?awful? customer service."
http://www.cardpaymentoptions.com/cr...pipeline-data/