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We are aware that historically some of our payments that need to pass through correspondent banks have taken longer than they should to arrive at their destination and if your payments are taking longer than 7 working days to arrive after we confirm we have sent them, please let us know and we will work with you to see why that is happening and see what can be done to improve it.
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I think I can see where this is going. The new excuse is going to be a problem with transmitting funds to your bank making it slow. This will buy them another 7-14 days.