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I, along with many others have spent huge sums of money with them buying traffic. Many make huge sums selling their traffic through exoclick. Whenever i've had any issues, they were dealt with by the ticket system, usually within 24hrs. If i recall correctly, when i was trying to track someone down that was higher up the food chain, i was told the owners wife was answering support tickets.
I sincerely doubt they just randomly said "we're keeping your money.... just open a new account" and left it at that. There is clearly something missing that you aren't telling everyone. Right?
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If you don't like that Elon Musk bought twitter,... just build your own and stop crying about it.
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