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I understand who ever makes/spends more will get the better service. Only doing $200 - $300 a month with them, which is basically nothing. It wasn't random, like I said 'Someone got my username / password and changed the email address.'. Using there ticket system was told to create a new account, I did. Then told to create new ad zones and the money in my other account is theirs.
I agree if I was doing more business with them the issue would have been resolved quickly. I have offered to send any info they want and photos of me holding passport / drivers license.
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