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Christophe · 06-03-2015, 01:19 PM

Hi guys,

I thought I will quickly share my experience with the PAXUM MasterCard.

About 1 year ago, I noticed 7 fraudulent charges on our card. I immediately contacted PAXUM support and they gave me some Chargeback dispute forms to complete. Each CB claim would cost me about $40.

I send back those forms and after several months of wait, PAXUM support told me their bank rejected all my chargeback claims. This is definitive, there are no reasons given and there is no recourse.

Those were obvious fraudulent transactions, from different countries within a very short timeframe and a lot of failed preAuth. The bank screening seemed inexistent.

PAXUM said they wouldn't refund any money and that I should directly deal with their bank.

PAXUM ended up reimbursing $980 out of $2100 as a gesture after 1 year of conversation.

That may be an isolated case however I thought I would let you know about the risk of using a PAXUM card.

06-03-2015, 01:19 PM
Christophe Confirmed User Join Date: May 2005 Location: London Posts: 335	PAXUM Card - Be aware! Hi guys, I thought I will quickly share my experience with the PAXUM MasterCard. About 1 year ago, I noticed 7 fraudulent charges on our card. I immediately contacted PAXUM support and they gave me some Chargeback dispute forms to complete. Each CB claim would cost me about $40. I send back those forms and after several months of wait, PAXUM support told me their bank rejected all my chargeback claims. This is definitive, there are no reasons given and there is no recourse. Those were obvious fraudulent transactions, from different countries within a very short timeframe and a lot of failed preAuth. The bank screening seemed inexistent. PAXUM said they wouldn't refund any money and that I should directly deal with their bank. PAXUM ended up reimbursing $980 out of $2100 as a gesture after 1 year of conversation. That may be an isolated case however I thought I would let you know about the risk of using a PAXUM card. __________________ CHRIS ICQ 27865660 SKYPE jwchris69 EMAIL [email protected]