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Just talked to Ibill. Apparently it happened company wide.
July 14th double charges to all CC and Check rebills.
July 17th triple charges for all Online Check rebills.
I'm guessing all ibill clients are seeing the same thing. How are you guys dealing with this? I know in the past ibill has made this mistake, however I think then they caught it before it hit their credit card statements. This time it hit their credit card statements so it looks like we double charged them. We all know how long it takes ibill to refund people. Jettis refunds people instantly. Ibill likes to wait 10 to 14 days.
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