Quote:
Originally Posted by mahoney
What sorta "database" are you referring to? The problem I see is that once the customer chargeback they get an immediate temporary credit. If you refund them on top of that you just gave them twice the amount they spent. I had a great relationship with the chargeback (risk dept) at my old merchant account and they always told me not to issue a refund. Either way it still counts as a chargeback on your record if you win or lose.
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They do not get an immediate credit. The process typically takes 10 days or so to get the money back into their account. I have no idea what type of database it is... it is some type and like sly said, he uses a different service that works the same way so both his service, and cbdefense, uses this same "database".
You cannot offer a refund if you have been notified by your gateway of a chargeback. That means the chargeback has been prepared and presented to your bank and to yourself.
I've described everything I know about the process. If you have not been given a chargeback notice by your gateway you are free to refund any, and all transactions. And those refunded transactions may result in a chargeback because it slips through the cracks, so you send a reply fax to the dispute department with original sale receipt, and receipt of refund, and wala, the chargeback disappears from your account.
My percentage of chargeback reversals are me straight up fighting them... getting your money back and not charged $25 per chargeback by replying with "already refunded" is a gimme.