They're supposed to contact you and kiss your ass to keep your business and change your rating.
Don't take this the wrong way, are you a minority?
The only possible reason I can think of not dealing with you directly, and going to your employer of all things, is that you're a minority they are not comfortable dealing with and trying to get their way through your white empmloyer, while they seem to have some kind of pull with.
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Skype: CallTomNow
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