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We just recently switched to Verotel ourselves and I'm pretty happy with them. Especially since they:
a) have a lightening FAST and easy to use CMS
b) give a bit more info than the other processor
c) my rep contacts me often
d) their fraud dept works with me to combat fraud and chargebacks
e) listen to my concerns and actually do what they can to address them
f) their tech support is top notch
It really feels like they're a partner vs. just a service we use.
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