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LOL - They are damn useless and their customer service is a joke.
Long story short is. I never received my new card. Then they tried to charge me $8 for a re-issue. I was like well, i didnt fucking lose it. Why should i pay ? So eventually they waived the fee.
Now my new card has been in the 'Submitted' phase for 15 working days (10 days max it says this should take) and only yesterday they ask me for a utility bill for proof of address !
I have been without a valid card now for 10 weeks + , and with this latest delay, I have again requested they send my new card by express post for FREE. I think they owe me that for all the inconvenience.
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