Quote:
Originally Posted by blonda80
Thing is I supported paxum since day 1. Recommended it, used it with confidence and yeah when I see those robotic answers and ALWAYS close the ticket without giving the straight answer, Ruth ignore me every time and all the others is just meh! ![](images/icons/crap.gif)
It is not normal to pay twice for a card I am not sure they ever sent.
I never lose an envelope or a paper... happened only with paxum.
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For sure, what reassurances do we have they ever sent out the cards to begin with ?
You certainly should NOT of had to pay for the card to be re-issued. The Paxum cards are sent from Canada, so if they were sent AIR MAIL, they would arrive in Europe in around 1 week. Paxum say to allow 4-6 weeks ! So they must be sent out by boat.
If so, the only reason they would do this is to save themselves money on postage. So if they are doing this and a few get lost on the way, they should use those savings to pay for express shipping. They should not be able to have it both ways.
In fact i would like to know everyones opinion on this. Should Paxum be covering express delivery costs if your card gets lost in the post ?