Originally Posted by Nick_awt

For sure, what reassurances do we have they ever sent out the cards to begin with ?

You certainly should NOT of had to pay for the card to be re-issued. The Paxum cards are sent from Canada, so if they were sent AIR MAIL, they would arrive in Europe in around 1 week. Paxum say to allow 4-6 weeks ! So they must be sent out by boat.

If so, the only reason they would do this is to save themselves money on postage. So if they are doing this and a few get lost on the way, they should use those savings to pay for express shipping. They should not be able to have it both ways.